Refund Policy

Who you are paying

Nivaronix is operated by Pravin Gyawali, based in Butwal, Nepal. How you are billed depends on the currency you pay in, and it changes how a refund reaches you.

• Paying in USD— your card payment is processed by Dodo Payments. When we approve a refund we issue it through Dodo, back to the card you paid with. Dodo's own refund handling and merchant terms govern how and when the money reaches you, and we do not control that timing.
• Paying in NPR — payment is manual, by QR or bank transfer, confirmed by hand. A refund is returned the same way: personally, by us, to the account you paid from.

There is no self-serve refund button in the product, in either case. A refund is always a person reading your email and acting on it.

Free plan

The Free plan costs nothing and never converts to a paid plan on its own. You are only ever charged if you deliberately choose a paid plan. There is nothing to refund on Free, and nothing to cancel.

14-day refund on your first payment

If you are within 14 days of your first payment on a paid plan and Nivaronix is not right for you, email us and we will refund it in full. You do not need to justify the request. This is not automated — we have to receive the request and act on it, so it is the email that starts it, not a setting in your account.

If you are a consumer in the UK or EU, this reflects a statutory right of withdrawal for distance contracts, and nothing on this page limits it.

Renewals and cancellation

Subscriptions renew automatically until cancelled. Cancel at any time and your plan stays active until the end of the period you have already paid for — we do not cut off access the moment you cancel.

We do not automatically refund a renewal you forgot to cancel. If a renewal charge has caught you out and you have not meaningfully used the service in that period, contact us anyway. We would rather refund it than keep money from someone who did not intend to spend it.

If the service fails

If Nivaronix suffers a prolonged outage or fails to deliver the monitoring you are paying for, contact us and we will refund the affected period. We publish how the platform is built and where its limits are on our reliability page, including the fact that we do not currently offer an uptime service level agreement. We would rather tell you that plainly than sell you a guarantee we cannot keep.

How to request a refund

Email hello@nivaronix.com from the address on your account, and tell us which charge you mean. You do not need an invoice number, though it helps.

We aim to respond within 2 business days. Once a refund is approved, we issue it back to the payment method you used — through Dodo Payments if you paid in USD, or by hand if you paid in NPR. We will tell you what to expect for timing when we confirm it. The time the money then takes to arrive is set by Dodo, your bank or your payment provider, none of which we control, so we will not put a figure on it here.

Questions

If anything here is unclear, ask before you buy — hello@nivaronix.com. A question answered beforehand is cheaper for both of us than a refund afterwards.